Terms and Conditions for Movers Streatham
These Terms and Conditions govern the provision of removal, packing, loading, unloading, transport, and related moving services offered by Movers Streatham and apply to all customers who book, accept a quotation, or otherwise instruct us to carry out work. By placing a booking, confirming an estimate, or allowing our team to begin a job, you agree to be bound by these terms. Please read them carefully before making a reservation, as they set out the rights and responsibilities of both parties in a clear and legally practical way.
For the purposes of these terms, references to we, us, and our mean the service provider operating under the name Movers Streatham, while you and your mean the customer, including any person acting on behalf of a business, household, landlord, tenant, or authorised agent. These terms are intended to cover domestic and commercial removals, single-item transport, packing support, furniture handling, and ancillary services, unless a separate written agreement states otherwise.
A booking will only be regarded as confirmed when we have accepted your request and, where required, received any deposit or advance payment specified in the quotation. A quotation may be based on the information you provide, including access details, inventory size, parking conditions, and any special handling requirements. If the information supplied is incomplete or inaccurate, we reserve the right to revise the quotation, alter the service plan, or decline the job if it cannot be performed safely or efficiently.
1. Booking Process
Bookings may be made by phone, email, online form, or any other method we make available from time to time. The person making the booking must be at least 18 years old and must have the authority to arrange the service. When you book, you agree to provide accurate and complete information about the items to be moved, collection and delivery addresses, preferred dates, access restrictions, floor levels, lifts, parking arrangements, and any items requiring specialist handling. We may rely on that information when scheduling vehicles, labour, and equipment.
Movers Streatham may request photographs, an inventory list, or a pre-move survey to assess the scope of work. Any estimate provided before a survey is conducted is preliminary and may be adjusted once the full job details are known. If the volume of goods, the complexity of access, or the time required is materially different from what was described, we may amend the price and/or the time window. We will take reasonable steps to notify you of any changes before work begins where practicable.
It is your responsibility to ensure that the date and times chosen are suitable and that someone authorised is present to confirm instructions, release access, and approve completion where necessary. Delays caused by missing keys, parking obstruction, restricted access, incomplete packing, or waiting for decisions may incur additional charges at our then-current rates. If the service requires permits, parking suspensions, building permissions, or concierge approval, you must arrange these unless we agree in writing to do so on your behalf.
2. Pricing and Payments
All prices are quoted in pounds sterling and may be given as a fixed fee, an hourly rate, or a combination of both. Unless expressly stated, quotes are based on normal working hours and standard conditions. Additional charges may apply for extra labour, waiting time, stair carry, long carry distances, heavy or awkward items, disassembly and reassembly, packing materials, storage, tolls, congestion or access charges, and waste disposal services. Any pricing assumptions will be explained in the quote or booking confirmation.
Payment terms will be specified at the time of booking. In many cases, a deposit may be required to secure the date, with the balance payable on completion or before unloading, depending on the nature of the job. We may accept payment by debit card, bank transfer, or other approved methods. Unless otherwise agreed, all invoices are due immediately upon receipt or within the stated payment period. Late or non-payment may result in suspension of future services, recovery action, and the recovery of reasonable costs incurred in pursuing the debt.
If you dispute any part of an invoice, you must tell us promptly and provide the reasons for the dispute. You should still pay the undisputed amount by the due date. We will investigate billing queries in good faith and, where necessary, correct any verified error. Where a customer requests a change to the original booking, including an increase in scope, the revised price may become payable immediately or on completion as notified by us.
3. Cancellations, Rescheduling, and Customer Changes
You may cancel or reschedule a booking by giving us notice within a reasonable time before the service date. The amount of any cancellation charge will depend on how much notice is provided, whether labour or vehicles have already been allocated, and whether we have incurred non-refundable costs. If cancellation occurs very close to the scheduled start time, or if our team arrives but the job cannot proceed for reasons outside our control, a call-out fee or partial charge may apply.
If you need to change the moving date, address, inventory, or access arrangements, please tell us as soon as possible. We will try to accommodate reasonable changes, but availability cannot be guaranteed. Changes at short notice may affect the price, the timing, or the suitability of the originally allocated vehicle or crew. In some cases, a revised deposit may be required to confirm a new date. Any cancellation or rescheduling rights stated in a written quotation or consumer notice shall apply in addition to these terms, where relevant.
We may cancel or postpone a booking if performance becomes impractical, unsafe, unlawful, or impossible due to events beyond our control, including severe weather, road closures, vehicle breakdown, staff illness, industrial action, fire, flood, power failure, or other force majeure events. If we cancel for reasons within our control, we will either offer a reasonable alternative date or refund any prepayment for the affected service, subject to lawful deductions where work has already been completed.
4. Service Standards and Customer Responsibilities
We will provide the services with reasonable care and skill, using appropriately trained personnel and suitable equipment. You must ensure that all items are packed adequately for transport unless you have purchased packing services from us. Fragile, valuable, loose, hazardous, or prohibited goods should be identified in advance and handled in accordance with any applicable safety or legal requirements. We may refuse to move items that we reasonably believe are unsafe, illegal, contaminated, perishable, live, or likely to cause damage to people, property, or other goods.
You are responsible for securing confidential documents, cash, jewellery, passports, medicines, data storage devices, and other high-value or personal items before the move begins. Unless we expressly agree in writing, we do not accept responsibility for carrying or storing such items. You must also ensure that appliances are disconnected, furniture is emptied, and any fragile fixtures are made ready for safe transportation. If our team is required to wait while you complete preparation, waiting charges may apply.
Where we provide packing materials or supply boxes, these are intended for normal moving use only and should be used in accordance with their intended purpose. You are responsible for confirming that boxes are not overfilled and that contents are adequately protected. Any instructions given by our team relating to load distribution, lifting, access control, or safe handling should be followed promptly. Failure to do so may increase the risk of damage and may limit our liability where your actions contributed to the loss.
5. Liability and Insurance
We will exercise reasonable care in handling your property, but damage may still occur in the ordinary course of a move. Our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or wilful misconduct, subject to the exclusions and limitations set out in these terms and any applicable law. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, emotional distress, or inconvenience, except where liability cannot legally be excluded.
We are not responsible for pre-existing damage, wear and tear, hidden defects, inadequate packing by you, deterioration of items due to age or condition, or damage arising from your failure to disclose relevant information. Similarly, we are not liable for damage caused by unavoidable movement of loose contents inside partially packed boxes or by items not suitable for transit. It is your responsibility to check items before and after the move and report any apparent damage or shortage as soon as reasonably possible.
Where we are found liable, our liability will ordinarily be limited to the reasonable repair cost, replacement value, or fair market value of the affected item, whichever is lower and subject to verification, unless a higher liability cap has been agreed in writing and paid for. You must provide evidence of ownership, value, and damage when making a claim. Any claim must be submitted within a reasonable period after completion, and in any event within the time frame required by law or by a separate written insurance policy.
6. Waste Regulations and Disposal Services
We may, if agreed in advance, remove unwanted household or office waste during or after a move. Where waste disposal is provided, it is offered strictly in compliance with applicable UK waste laws and regulations. This includes the duty to ensure that waste is handled, transported, and disposed of only at authorised facilities by appropriately permitted persons. You must tell us the nature of any waste before collection, including whether it contains electrical items, mattresses, paint, chemicals, sharp materials, confidential papers, or other regulated or hazardous substances.
Customer responsibility for waste classification remains important. You must not place prohibited or dangerous items in general waste unless this has been expressly approved and lawfully arranged. We may decline to collect items that require specialist disposal, treatment, or licensing beyond the scope of the agreed service. If you misdescribe waste or fail to disclose its contents, you may be responsible for any additional charge, legal consequence, penalty, or cost arising from that failure.
Where we arrange disposal, transfer notes, receipts, or records may be retained in line with legal obligations and recordkeeping requirements. We reserve the right to separate recyclable material, reusable items, and residual waste where this can be done lawfully and practically. If you ask us to remove goods that are not waste but are to be donated, stored, or delivered elsewhere, that instruction must be clear in advance so that the correct service is booked. We are not liable for any item later found to contain personal data, restricted materials, or regulated content that you failed to identify.
7. Damage, Complaints, and Claims
If you believe there has been damage, loss, or a service issue, you should notify us as soon as possible after completion and provide reasonable details, including photographs where available. This helps us investigate promptly and fairly. We may need access to the affected item, the packing materials, or relevant documentation in order to assess the matter. Failure to report an issue in a timely manner may make investigation more difficult and may affect any remedy available.
Any complaint will be reviewed on its facts, taking into account the information provided at booking, the condition of the items, the instructions given on the day, and the evidence available. Where appropriate, we may offer repair, replacement, partial refund, or another reasonable remedy. Nothing in these terms limits your statutory rights as a consumer where services are not performed with reasonable care and skill. However, no claim will be accepted for damage caused by items that were fragile, defective, or insufficiently packed unless we were responsible for the packing and the damage arose from our proven error.
Except where prohibited by law, any claim must be supported by sufficient evidence of the loss and must not exceed the applicable contractual or legal liability limits. You agree to take reasonable steps to minimise any loss, such as protecting undamaged items and cooperating with inspection or retrieval requests. If third parties are involved, for example landlords, building managers, or storage providers, you remain responsible for obtaining the necessary permissions and for communicating any special conditions to us before the move starts.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any clause in these terms is found to be unlawful, void, or unenforceable, that clause will be treated as severable and the remaining clauses will continue in full force.
Nothing in these terms affects your mandatory rights under applicable consumer protection legislation. If a provision is inconsistent with a statutory right that cannot be excluded, the statutory right shall prevail to the extent of the inconsistency. These terms may be updated from time to time to reflect changes in business practice or the law, but the version in force at the time of your booking will normally apply to that booking unless a change is required by law.
By using the services of Movers Streatham, you confirm that you have read, understood, and agreed to these terms. We recommend that you keep a copy for your records. For the avoidance of doubt, any special arrangement, discount, or variation to these terms must be agreed in writing and authorised by us to be valid. Professional moving services are provided on the basis of fairness, transparency, and reasonable operational limits.