Movers Streatham Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Streatham provides removal, relocation, packing, and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual, company, or organisation that books or receives services from Movers Streatham.

1.2 Services means any removal, relocation, packing, loading, unloading, storage coordination, or related services provided by Movers Streatham.

1.3 Goods means the items of property that are the subject of the Services.

1.4 Contract means the agreement between Movers Streatham and the Client for the supply of Services, comprising these Terms and Conditions and any written quotation, confirmation, or agreed variation.

1.5 Crew means the team members, drivers, porters, and other personnel assigned by Movers Streatham to carry out the Services.

2. Scope of Services

2.1 Movers Streatham provides domestic and commercial removal services, including but not limited to house moves, flat moves, office relocations, packing and unpacking, loading and unloading, and related services within the United Kingdom.

2.2 The exact scope of the Services will be set out in your quotation or booking confirmation. Any services not expressly listed will only be provided if agreed in writing and may incur additional charges.

2.3 Movers Streatham reserves the right to use subcontractors or third-party service providers where necessary. In such cases, we will remain responsible for the performance of the Contract to the extent required by law.

3. Booking Process

3.1 Bookings may be made after you have provided accurate details of the properties, access conditions, inventory of Goods, special requirements, and any other relevant information requested by Movers Streatham.

3.2 Any quotation provided is based on the information given at the time of quotation. Quotations are normally valid for a limited period, which will be stated on the quotation. After this period, Movers Streatham may revise or withdraw the quotation.

3.3 A Contract is formed only when Movers Streatham has confirmed acceptance of your booking in writing, such as via a written confirmation document. Until confirmation, availability is not guaranteed.

3.4 The Client is responsible for checking the booking confirmation and notifying Movers Streatham promptly of any errors or discrepancies. If we are not notified prior to the scheduled service date, we will assume the details are correct.

3.5 Movers Streatham may decline or cancel any booking at its discretion where the requested Services cannot be safely or lawfully provided or where the Client has failed to supply necessary information.

4. Client Responsibilities

4.1 The Client must ensure that all information supplied for the purpose of the quotation and booking is complete and accurate, including but not limited to property access details, parking restrictions, floor levels, presence of lifts, and any unusually heavy, fragile, or valuable items.

4.2 The Client must arrange and pay for any necessary parking permits, suspension of parking bays, or other local authorisations required for the vehicle to load and unload lawfully.

4.3 The Client is responsible for ensuring that the property is ready for the Crew on the agreed date and time, that Goods are adequately packed unless packing has been booked, and that all items to be moved are clearly identified.

4.4 The Client must be present, or represented by an authorised adult, at the collection and delivery addresses throughout the Service to provide instructions, confirm inventories, and sign any required documents.

4.5 The Client is responsible for disconnecting, defrosting, and preparing appliances for transport unless otherwise agreed in writing. Movers Streatham does not perform plumbing, electrical, or gas disconnection services.

5. Payments and Charges

5.1 All charges will be set out in your quotation or booking confirmation. Prices may be based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the Services.

5.2 Unless otherwise agreed in writing, a deposit or prepayment may be required to secure your booking. The amount and due date of any deposit will be stated in the quotation or confirmation.

5.3 The balance of any charges is payable on completion of the Services or by the due date stated in the booking confirmation. Failure to pay in accordance with these Terms may result in suspension or cancellation of Services and may incur additional charges.

5.4 Movers Streatham reserves the right to charge interest on overdue amounts at the statutory rate applicable under UK law, accruing daily until payment is received in full.

5.5 Additional charges may apply where:

a. Access is more difficult than stated or involves additional floors, stairs, or long carries.

b. There are delays beyond our reasonable control, including waiting for keys, legal completion delays, or issues with access.

c. Extra items are added that were not included in the original quotation.

d. Services are required outside standard working hours where not previously agreed.

5.6 If the Service is charged on an hourly basis, the Client will be billed from the time the Crew arrives at the agreed collection address until the completion of unloading at the final destination, subject to any minimum charge period specified in the quotation.

6. Cancellations and Postponements

6.1 The Client may cancel or postpone a booking by giving written notice to Movers Streatham. Cancellation charges may apply depending on the notice given.

6.2 Unless otherwise specified in your quotation or confirmation, the following cancellation charges will normally apply:

a. More than 7 calendar days before the agreed service date: any deposit may be refundable or transferable at the discretion of Movers Streatham, subject to administrative costs.

b. Between 7 and 3 calendar days before the agreed service date: a cancellation fee of up to 50 percent of the quoted price may be charged.

c. Less than 3 calendar days before the agreed service date or on the day of Service: up to 100 percent of the quoted price may be charged.

6.3 If the Client postpones the booking, Movers Streatham will make reasonable efforts to accommodate the new date, subject to availability. Cancellation charges may still apply where the postponement causes loss of bookings for the original date.

6.4 Movers Streatham may cancel the Contract or suspend Services without liability if:

a. The Client fails to pay any deposit or sum due.

b. The Client becomes insolvent or is otherwise unable to meet payment obligations.

c. Conditions at the collection or delivery address pose a health and safety risk.

d. The Client requests Movers Streatham to transport prohibited, illegal, or unsafe items.

7. Exclusions and Limitations of Liability

7.1 Movers Streatham will take reasonable care in handling, loading, transporting, and unloading the Goods. However, liability is subject to the exclusions and limitations set out in this clause.

7.2 Movers Streatham will not be liable for:

a. Loss or damage resulting from inadequate or improper packing by the Client where packing is not carried out by Movers Streatham.

b. Loss or damage to fragile items, including glass, china, and electronics, where they have not been professionally packed or where a condition of pre-existing weakness exists.

c. Loss or damage to the contents of drawers, containers, or furniture that have not been emptied where we advised that they should be emptied.

d. Loss of profits, loss of business, loss of anticipated savings, or any indirect or consequential loss.

7.3 Movers Streatham will not be liable for loss or damage arising from:

a. Acts of God, extreme weather, war, terrorism, civil commotion, or industrial disputes beyond our control.

b. Normal wear and tear, deterioration, or gradual damage.

c. Inherent defects or vice in Goods, including instability, weakness, or faulty construction.

d. Vermin, infestation, or environmental conditions beyond our reasonable control.

7.4 Movers Streatham does not accept responsibility for:

a. Valuables such as jewellery, cash, documents, artwork, or collections unless specifically agreed in writing and declared in value in advance.

b. Any Goods of a dangerous, explosive, or flammable nature, or otherwise prohibited by law.

7.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

7.6 Subject to the above, Movers Streatham liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable cost of repair or replacement up to any limit stated in the quotation or, if none is stated, to a fair market value of the item at the time of loss, subject to an overall cap for the consignment.

7.7 The Client is encouraged to arrange appropriate insurance cover for Goods, either through existing household or business policies or via specialist insurers. If additional cover is available through Movers Streatham, the terms of that cover will be provided separately.

8. Claims and Notification

8.1 Any visible loss or damage to Goods or property must be notified to the Crew at the time of occurrence or as soon as reasonably possible on the day of Service.

8.2 The Client must provide written details of any loss or damage as soon as reasonably practicable and, in any event, within a reasonable period under applicable law. Failure to notify within a reasonable timescale may affect the ability to investigate and settle any claim.

8.3 Movers Streatham may request evidence such as photographs, receipts, repair estimates, or other documentation in order to assess any claim. The Client agrees to cooperate with any reasonable request for information.

8.4 Settlement of any claim will be in full and final settlement of all liabilities relating to the incident in question.

9. Access, Parking, and Property Protection

9.1 The Client must ensure safe and suitable access for the vehicle and Crew at both collection and delivery addresses. This includes clear approach roads, driveways, stairwells, and corridors.

9.2 Movers Streatham is not responsible for damage to vehicles, driveways, or access routes where the Client or their representative has requested that a vehicle drive onto or over a surface that is not designed for such use.

9.3 While reasonable care will be taken to protect property, Movers Streatham shall not be liable for damage that arises where it is necessary to move large or awkward items through tight spaces, narrow doorways, or difficult access points, provided the Crew has advised of the risk and the Client has requested that the move proceed.

9.4 The Client must arrange any required parking permits or authorisations prior to the date of Service. Movers Streatham is not responsible for fines, penalties, or additional costs due to lack of suitable parking arrangements made by the Client.

10. Waste Regulations and Prohibited Items

10.1 Movers Streatham is not a licensed waste carrier for disposal of general household, construction, or commercial waste unless explicitly stated in the Contract. We will not remove or dispose of waste in breach of applicable waste regulations.

10.2 Items considered general refuse, hazardous waste, or controlled waste may not be transported or disposed of by Movers Streatham unless specifically agreed and lawfully permitted.

10.3 Prohibited items include, but are not limited to:

a. Explosives, firearms, ammunition, and weapons.

b. Flammable or combustible materials such as petrol, diesel, paint, solvents, gas cylinders, and fireworks.

c. Chemicals, toxic substances, asbestos, or materials classified as hazardous waste.

d. Perishable food items intended for disposal rather than relocation.

10.4 If Movers Streatham discovers that the Client has included prohibited or hazardous items without prior disclosure and agreement, we may refuse to transport such items and may terminate the Contract in whole or in part, without liability for resulting loss or delay.

10.5 The Client is responsible for ensuring that any waste or items intended for disposal are dealt with in accordance with UK waste and environmental regulations, using appropriate licensed operators where required.

11. Delays and Events Beyond Control

11.1 Movers Streatham will use reasonable endeavours to carry out the Services on the agreed date and within the estimated timeframe. However, timings are estimates only and are not guaranteed unless expressly stated in writing.

11.2 We shall not be liable for delays or failure to perform the Services where such delays or failures result from events beyond our reasonable control, including but not limited to severe weather, road closures, traffic incidents, breakdowns, public transport disruption, or industrial action.

11.3 Where delay occurs for reasons beyond Movers Streatham reasonable control, additional waiting time charges may apply at the rates stated in your quotation or booking confirmation.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the Crew on the day where possible so that we have an opportunity to address the concern immediately.

12.2 If the issue is not resolved, you may submit a written complaint, providing as much detail as possible regarding dates, addresses, items affected, and any supporting evidence.

12.3 Movers Streatham will review and respond to complaints within a reasonable timeframe and will endeavour to resolve disputes in a fair and constructive manner.

12.4 Nothing in this clause affects your statutory rights under UK consumer law.

13. Data Protection and Confidentiality

13.1 Movers Streatham will collect and process personal data of Clients in order to provide the Services, manage bookings, and comply with legal obligations.

13.2 We will handle personal information in accordance with applicable UK data protection laws and will only share your details with third parties where necessary to provide the Services or where required by law.

13.3 The Client is responsible for securing any confidential information contained within Goods being moved, such as personal documents, records, or data stored on devices.

14. Variation and Severability

14.1 No variation or amendment to these Terms and Conditions shall be effective unless agreed in writing by Movers Streatham.

14.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or using Movers Streatham services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.